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Patient Patience: 4 Ways Hospitals Are Becoming More Accommodating
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Hospitals are not known for being particularly warm or inviting. They are serious places for very serious conditions. However, quality patient care goes beyond healing the body. It is understandable for patients to feel afraid, frustrated, or overwhelmed. As technology and medical knowledge continue to advance, hospitals are thinking of new and creative ways to make a patient's stay more comfortable. Here are four great ways that these facilities are becoming more accommodating.

 

 

Easier Access to Specialists

Often times, treatments received in a hospital require special follow-ups. A follow-up is an appointment to discuss how a patient moves forward after a condition or treatment. Maybe you are a new mom with questions about breastfeeding or you are concerned about upcoming dialysis treatments. Whatever the issue, it can be a lot to absorb at once. Many hospitals now have certain specialists who will visit you and answer questions before you are discharged. These specialists can provide patients with more information than the doctors on staff because they have more experience. If necessary, they will also inform your primary doctor of any concerns you may have. This can lift a huge weight off the shoulders of the patients and their families.

 

 

Better Accommodations for Family and Visitors

While hospital visits are difficult for the patient, they can be hard on friends and family as well. Another way these facilities have attempted to improve inpatient stays is by offering better accommodations for those not receiving care. Most hospitals have extended their visiting hours so that people with odd working schedules can still spend time with their loved ones. The quality of the food has improved so that visitors do not have to leave the facility for meals.

 

Another welcome addition is special bereavement rooms for those who recently lost someone. These rooms are private and the hospital allows you to remain there for as long as you need. The chaplain and staff are usually willing to bring you refreshments, while your family comes to terms with their situation.

 

 

Use of Technology

Technology has impacted our lives in so many ways. It makes perfect sense that it would also affect how people think about healthcare. One new trend for hospitals is patient engagement systems. Patient engagement systems use all the data recorded by physicians and facilities to quickly share detailed information. No more anxiously waiting for the next appointment in order to get answers about your health. Most hospitals now have online scheduling and check-ins that can be completed at home. This saves patients a great deal of time and paperwork when they first arrive.

 

Another way that technology has changed the hospital is experience is with new uses for the bracelets. Besides identifying patients, these bracelets can also track movements, approve prescriptions, and allow visitors into otherwise restricted areas.

 

 

Improvements to Customer Service

The simplest and most effective way that hospitals are becoming more accommodating is by listening to their patients' complaints and making the appropriate changes. For example, people have been frustrated with the service in emergency rooms. Because of the chaos and limited space, patients often feel like a number instead of a person. In response, many emergency rooms now work more efficiently when treating patients and check-in with those who have been waiting for extended periods of time. Hospitals have also taken comfort into consideration with rooms and equipment.

 

There is no question that quality healthcare is extremely important. Trusted medical professionals deal with all types of injuries and diseases. However, hospitals have realized that better accommodations are also important. It shows appreciation for the most necessary component of the building, the patient. Hopefully, as our society continues to progress, these facilities will continue to find ways to improve this experience.




By Marlena Stoddard
All rights reserved. Any reproducing of this article must have the author name and all the links intact.

Marlena Stoddard

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Biography: Marlena Stoddard is a freelance writer who received her BA from the University of Georgia. She currently resides in Atlanta with her husband two kids and puppy Molly Belle.

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